Sunnyvale, CA – May 23, 2023 – Appro Technology Inc. today announced that it has integrated OpenAI’s ChatGPT large language model (LLM) into its customer service system. This move will enable Appro to provide its customers with more personalized, efficient, and comprehensive support.
ChatGPT is a powerful LLM that has been trained to generate realistic, coherent, and informative text. It is able to understand natural language and respond in a human-like way. This makes it an ideal tool for customer service, as it allows companies to provide more personalized and customer-centric experiences.
Appro’s customer service system now uses ChatGPT to handle a variety of customer inquiries. For example, ChatGPT can be used to:
• Answer questions about products or services
• Provide troubleshooting and solutions
• Collect feedback and suggestions
• Handle complaints and issues
“We are committed to providing our customers with an excellent customer service experience,” said Spencer Tsai, CEO of Appro. “The integration of ChatGPT allows us to provide more personalized, efficient, and comprehensive support.”